Patient Satisfaction Survey Results Autumn 2018

Before treatment did a member of staff explain the treatment in a way that you could understand?

  • Yes, definitely
  • Yes, to some extent
  • No
  • Don't know
Survey results

Do the Orthodontic Team treat you with respect?

  • Yes, always
  • Yes, to some extent
  • No, never
  • Not sure
Survey results

Are the Orthodontic Team caring?

  • Yes, definitely
  • Yes, to some extent
  • No
  • Not sure
Survey results

Are you given a choice of appointment times?

  • Yes, definitely
  • No, but I would like a choice
  • No, but I do not need a choice
  • Don't know
Survey results

If you are kept waiting did someone apologise for the delay?

  • Yes
  • No, but I would have liked an apology
  • No, but I didn't mind
Survey results

In your opinion how clean is the practice?

  • Very clean
  • Fairly clean
  • Not very clean
  • Not clean at all
  • Can't say
Survey results

How well organised is the practice?

  • Very well organised
  • Fairly well organised
  • Not at all organised
  • Don't know
Survey results

Do you find it easy to contact the practice?

  • Yes, always
  • Yes, some of the time
  • No
  • I have not needed to contact the practice
Survey results

How likely are you to recommend our practice to your family and friends?

  • Extremely likely
  • Likely
  • Neither likely or unlikely
  • Unlikely
  • Extremely unlikely
Survey results

Overall, how would you rate the care you have received?

  • Excellent
  • Very good
  • Good
  • Fair
  • Poor
  • Very poor
Survey results

Were you given any written or printed information about your treatment?

  • Yes
  • No, but I would have liked this information
  • No, but I do not need this information
  • Don't know
Survey results

Is it easy for you to get access to the practice?

  • Yes definitely
  • Yes but could be improved
  • No
Survey results

If there is anything else you would like to tell us about your experience in the Practice, please do so here:

Comments:

  • "Fantastic level of care provided by all members of the team"
  • "Extremely helpful and accommodating always"
  • "Very reliable & an excellent practice in a warm & pleasant atmosphere"

Patient Satisfaction Survey Results Spring 2017

Before treatment did a member of staff explain the treatment in a way that you could understand?

  • Yes, definitely
  • Yes, to some extent
  • No
  • Don't know
Survey results

Do the Orthodontic Team treat you with respect?

  • Yes, always
  • Yes, to some extent
  • No, never
  • Not sure

Comment: Amazing receptionists! They make the practice welcoming.

Survey results

Are the Orthodontic Team caring?

  • Yes, definitely
  • Yes, to some extent
  • No
  • Not sure
Survey results

Are you given a choice of appointment times?

  • Yes, definitely
  • No, but I would like a choice
  • No, but I do not need a choice
  • Don't know
Survey results

If you are kept waiting did someone apologise for the delay?

  • Yes
  • No, but I would have liked an apology
  • No, but I didn't mind
Survey results

In your opinion how clean is the practice?

  • Very clean
  • Fairly clean
  • Not very clean
  • Not clean at all
  • Can't say
Survey results

How well organised is the practice?

  • Very well organised
  • Fairly well organised
  • Not at all organised
  • Don't know
Survey results

Do you find it easy to contact the practice?

  • Yes, always
  • Yes, some of the time
  • No
  • I have not needed to contact the practice
Survey results

How likely are you to recommend our practice to your family and friends?

  • Extremely likely
  • Likely
  • Neither likely or unlikely
  • Unlikely
  • Extremely unlikely
Survey results

Overall, how would you rate the care you have received?

  • Excellent
  • Very good
  • Good
  • Fair
  • Poor
  • Very poor
Survey results

Were you given any written or printed information about your treatment?

  • Yes
  • No, but I would have liked this information
  • No, but I do not need this information
  • Don't know
Survey results

Did you see the same member of staff whenever you visited the practice for your check-ups?

  • Yes
  • No
  • Can't say
Survey results

Is it easy for you to get access to the practice?

  • Yes definitely
  • Yes but could be improved
  • No
Survey results

Is there is anything else you would like to tell us about your experience in the practice?

Comments:

  • "Very happy with my treatment and the whole experience!"
  • "Very well done to all the staff, 100% perfect!"
  • "Excellent care & friendly service"
  • "I have been really happy with my experience here and have already recommended to friends and family"
  • "Thanks for everything! Very happy with the treatment!"
  • "Origin Orthodontics has given me an excellent treatment experience - will definitely recommend to my family & friends!"

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